Frequently Asked Questions

Yes. Exams are paid options. When you pass an exam, the corresponding certification is issued to you.

Exam fees and voucher prices are listed in the OpenEDG Voucher Store.

1. Read the Testing Policies and TestNow™ specifications to make sure you follow the code of conduct, meet all the technical requirements, and know what to expect during your exam session.
2. Create a Test Candidate account if you haven't already done so. (Download a PDF Tutorial)
3. Go to the OpenEDG Voucher Store and buy an exam voucher. You can choose between a single-shot voucher, voucher with retake, and voucher + practice test bundle.
4. Log in to your test candidate account, enter the voucher code, perform a diagnostic check, check in, and launch your exam session. (Download a PDF Tutorial)

TestNow™

Global on-demand exams do not normally require prior booking or scheduling. If you are taking your exam through a school or organization, please contact your instructor or program coordinator for the scheduling and cancellation procedures that apply to your session.

To reschedule a scheduled proctored exam, contact the applicable testing provider or testing facility at least 24 hours before the appointment, unless your exam specifies different conditions. For cancellation enquiries, contact your testing provider. See the Testing Policies for the applicable rules.

TestNow™ exams:

After a failed exam, you must normally wait 7 days before retaking the same examination. Different rules may apply to particular examinations or voucher types; check the Testing Policies and the conditions for your exam and voucher.

If you purchased a voucher that includes a free retake, sign in to your OpenEDG Web Profile (Test Candidate account), go to the Exam History section, and click the Get Free Retake button once it becomes active. Your retake voucher will be assigned to your account automatically and will appear in the Certify section.

If you purchased a single-shot voucher and did not pass the exam, you will need to purchase a new voucher before taking the exam again.

Here are some of the most frequently occurring voucher issues we've observed:

• The voucher has expired. (The exam must be taken before the voucher expiry date.)
• Voucher codes are alphanumeric sequences – please make sure there's no typo in the voucher code you're entering in the Redeem Voucher field. Pay special attention to characters that look similar, such as the letter "O" (oh) and the digit zero, or the upper-case letter "I" and the lower-case letter "l".
• Please ensure that you're entering the voucher code, and not the invoice or order number.

If you require special arrangements or testing accommodations, please contact OpenEDG Customer Service at services@openedg.org.

Submit your request early enough for review. All accommodations must be approved before the applicable exam appointment or exam attempt. See the Testing Policies for the accommodation procedure.

Once your request is approved, follow the instructions provided for taking your exam with the approved arrangements in place.

No. Refunds cannot be issued once an exam has been taken.

Discount vouchers must be applied before you register and pay for your exam. This means:

1. You receive or already have your voucher.
2. You enter the voucher code during the TestNow™ registration and checkout process.
3. Your exam fee is reduced at the time of purchase.

If the exam has already been completed, the payment cannot be adjusted retroactively, and the voucher cannot be used to obtain a partial refund.

No, exam vouchers cannot be redeemed for cash or any form of monetary refund. Vouchers can only be used as payment during exam registration and have no cash value.

Unfortunately, no. Voucher expiration dates cannot be extended. All vouchers must be used before their listed expiration date, and expired vouchers cannot be reinstated or replaced.

All available language versions are listed on each exam’s dedicated information page. Please review the exam-specific page to see which languages are supported for the exam you plan to take.

The exam language is selected when you launch the exam. Once the exam has been launched, the language cannot be changed, including after an exam reactivation.

If no alternative languages are selected at launch, the exam will automatically run in the default language: English.

1. Start by reviewing the topic areas covered by the exam you want to take – familiarize yourself with the (exam syllabus).
2. When you know the exam scope, its objectives, and the topic areas, choose a study option that works best for you. You can choose from among the official English for IT study resources.
3. Familiarize yourself with the Testing Policies and make sure that you follow the technical requirements and the Code of Conduct. Review the available delivery options for your exam, and follow the scheduling and check-in instructions from your testing provider or school.

Congratulations! You've officially joined the English for IT certified community! After your passing result is released, you will receive an email with a link to your digital certification, verification code, and a badge issued by Credly's Acclaim. You can now share your awesome achievement with your peers, colleagues, and employers via LinkedIn and other social media channels.

What next? Keep on learning, keep on mastering your skills, and keep on climbing the certification ladder. Sign up for the more advanced courses and prepare yourself for the higher-level certifications to boost your career.