English for IT decisions and professional feedback

B2 Upper-Intermediate | Course 2

Develop English for evaluating technical information, handling feedback and explaining professional decisions. Work with network reports, software testing, customer concerns and updates for colleagues while strengthening grammar, vocabulary, reading and listening.

English for IT B2 Upper-Intermediate | Course 2 continues the two-part B2 sequence, building on Course 1 through further IT workplace topics. Together, Course 1 and Course 2 help learners prepare for the English for IT B2 certification exam.

Evaluating information and communicating decisions

Course 2 develops workplace English through situations where professionals need to assess information and explain a response. Its six modules focus on prioritising recommendations, requesting feedback, evaluating reports, identifying concerns, defending a point of view and updating colleagues.

Follow a networking training session, an evaluation of a test report and software engineers outlining a plan of action. Reading topics include network protocols, the difference between features and bugs, Unix and Ubuntu, cloud computing and sharing feedback.

The language work explores how phrasing changes the effect of a message. Practise polite requests, logical deduction, emphasis through cleft sentences and fronting, comparisons, and the distinction between the past perfect and past simple. These topics support clearer explanations and more considered professional communication.

Course 2 supports non-native English speakers who need to contribute to professional IT communication, including:

• late-stage K12 and Higher Education students and IT professionals early in their careers;
• software developers, network engineers, security engineers, product managers and IT support who want to work in an international, multicultural environment;
• IT specialists who want to start working in multinational or English-speaking companies;
• non-IT employees working in the IT sector.

Communication skills you will develop in Course 2

• Analyse and prioritise opinions, recommendations and technical information
• Formulate polite requests for information and feedback, including in difficult support situations
• Evaluate information from test reports and other technical sources
• Identify issues and concerns, and follow a proposed plan of action
• Develop language for defending a point of view and supporting recommendations
• Update colleagues and share feedback using appropriate professional phrasing